Support
Fastest way to reach us: email topcheddahservices@gmail.com.
A few tips to help us help you:
- In the app, Settings → Report a problem is the quickest way to tell us about a game that isn't updating, a wrong score or something broken. It sends the app details we need, and never your email address or player names.
- Put [TC-SUPPORT] in the subject for app problems, or [TC-FEEDBACK] for ideas and suggestions — tagged mail gets routed automatically.
- For a wrong score or a schedule mix-up: scores come from each game's official scorekeeper, so the fix usually belongs with your team manager or league — but tell us anyway; if it's our display, we'll correct it.
- For a wrong rink name or address, include the team and game date — venue fixes usually ship within a day.
Common questions
Why don't I see my team? A team appears once its league posts a schedule for it. Early in the season some teams simply haven't been posted yet — check back, nothing is wrong on your end.
Why are players just numbers? By design. Public data never includes a child's name. Any names you add for your own family are private to your account. More in our privacy policy.
How do I install it on my iPhone? Top Cheddah for iPhone comes through Apple's free TestFlight app. When your request is approved you'll get an email from us and a TestFlight invite from Apple at the Apple ID email on your request. Install TestFlight, open the invite on your iPhone and tap Accept, then Install. It works with whatever Apple ID your phone uses. Then open Top Cheddah, enter your approved email and tap Email me a code instead.
TestFlight says "Unable to Accept Invite"? That Apple Account already has Top Cheddah in TestFlight, from an earlier invite (for example, one another parent on the same Apple Account accepted). Open the TestFlight app: Top Cheddah is already listed there, so just tap Install. If it isn't listed, email topcheddahservices@gmail.com and we'll send a fresh invite.
How do I delete my account? In the app or on this website, go to Settings → Delete account. Your approved email address stays on the invite list so you can sign in again later; to be taken off it too, email us from the address you signed up with.